This website is owned and operated by Santa Cruz Surfhouse and will be referred to as “We”,
“our” and “us” in this Terms & Conditions Policy.
Santa Cruz Surfhouse Booking Conditions,
The person signing the booking form must read and accept our Terms and Conditions. The
booking contract is valid when the booking form has been received together with 25% deposit
of total amount per booking. In the case of a group booking the group organizer must have the authority to sign
on behalf of everyone in the group. The group organizer will be responsible for the full cost of the
holiday including insurance premiums, cancellations and amendment charges. We reserve the
right to refuse to accept bookings in our absolute discretion without stating the reason for doing
so. Please inform us immediately if there are any discrepancies in the costs or details of your
booking.
Payment,
All prices are in Euros (EUR). A deposit of 25% of total booking amount is required at the time of booking.
Payment can be made by bank transfer. An entitlement to participate does not arise until the
money has been received. The participant subsequently receives a booking voucher with all
necessary details. Once confirmation has been dispatched the deposit is nonrefundable. The
remaining amount is to be paid by bank transfer to our account at the latest two (2) weeks before
arrival.
Cancellation of holiday by the client,
If you are obliged to cancel your booking you should write to us immediately.
Once your holiday is confirmed the deposit is nonrefundable. Cancellation 2 months before arrival 25% loss o total sum.
In case of you paid your whole holiday the following rules apply;
Cancellation 2 weeks before arrival 100% loss of payment.
Cancellation of holiday by Santa Cruz surfhouse,
We reserve the right to cancel your holiday in any circumstance. Nevertheless, in no case will we
cancel your holiday less than 30 days before the scheduled departure except for reasons of ‘Force
Majeure’ which include war, political unrest, strikes, epidemics, natural and technical disaster,
closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute,
and unavoidable technical problems with transport, fire and adverse weather conditions.
No compensation will be paid where the change or cancellation is due to Force Majeure.
Changing your booking,
We will make every effort to arrange any changes you request after the booking has been
confirmed. However, any changes to dates or courses are subject to availability of
accommodation and course places.
Special requirements and conditions,
If the client has extraordinary requirements or special medical conditions, such as allergies,
physical or mental inability, etc., then please let us know before the start of your holiday. We
cannot be held responsible for any injury, death, accident or any other form of irregularity which
may occur as a result of client’s special requirement or condition.
Early holiday termination,
While staying with Santa Cruz surfhouse, clients are expected to behave in an orderly and
acceptable manner and are expected to accept responsibility for the conduct of themselves and
their party. Should their behaviour threaten the condition of the accommodation, vehicles or
seriously impair the enjoyment of other guests, we reserve the right to refuse to further
accommodate the guilty party and contractual obligations will be terminated. The guilty party will
be liable for the cost of any damage caused.
Insurance,
We advise bookings should not be made without adequate personal insurance. It is the
responsibility of the client to have adequate travel and accident insurance to cover the following:
all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss
or delay of luggage; and cancellation or curtailment of a product or service. The clients insurance
should not exclude any planned adventure activities from the time of booking and for the full
duration of their stay. Consequently, clients are fully responsible for arranging their own travel
insurance that covers surfing, non-motorised extreme sports and they should not book without it.
All personal belongings are the client’s sole responsibility. It is also the sole responsibility of the
person booking to inform and make sure all members of their party have read, understood, and
agree to these terms.
Liability,
Santa Cruz Surfhouse services and products can contain an element of risk. By accepting our
service or product under these provided booking conditions, clients aware of the inherent risks
and potential dangers of their chosen travel. We are not liable for any incidents that may arise
and are outside our control. Clients should be aware of regulations and laws in the countries they
travel to. We accept no liability for personal injury, death, or damages by the client if the reason
for the claimed damages were either the client’s fault or a result of circumstances beyond our
control. We accept no liability for additional costs to the client that may occur through delay,
accident or disruption of the service or product beyond our control. The client agrees to pay for
any damages caused by the client to our facilities or equipment, our employees, and any third
parties that provide services for us. The client is obligated to pay the expenses, by whatever
means possible, before departure of the site.
Surf and weather conditions,
Under no circumstances can Santa Cruz Surfhouse be held responsible for unsatisfactory surf
conditions, including weather, adverse climate conditions, or other natural conditions out of our
control. We provide details of surf and weather conditions upon request.
Lost and stolen property,
We will not be held responsible for any theft or loss of personal possessions from our premises
or vehicles. It is the responsibility of the client to be in possession of, and be responsible for
money, valid passports, visa permits, vaccinations and preventative medicines, and any other
necessary travel documents.
Transportation,
We provide transportation services to certain destinations for your convenience. The use of these
vehicles is taken entirely at your own risk. We take no responsibility for death or personal injury
caused through the use of this service.
Airport transfer,
If you have booked a transfer from Lisbon airport to Santa Cruz Surfhouse, we will provide a
driver who will be waiting for you at the airport. Clients are required to show their booking
confirmation to the driver. We reserve the right to reject the transfer in case of client’s
drunkenness, intoxication or aggressive behaviour. In case of rejected transfer we hold the right
to charge 100% of the transfer fees. If you intend to bring surfboards or baggage of more than 30
kilograms per person, you are obliged to inform us at the time of booking. If you fail to report the
oversize/overweight baggage, we reserve the right to either reject the transfer or charge EUR 20
extra for baggage. If you booked airport transfer and wish to cancel, it must be done at least 24
hours before arrival. If not, we reserve the right to charge for the transfer. In case of airplane
delay, you are obliged to inform us about your scheduled flight and your expected time of arrival.
In case of delay caused by traffic, weather or other factors, we will not be held responsible.
However, we will try to inform the client as soon as possible about our expected time of arrival to
the airport.
Activities & Tours,
We organise a variety of optional activities and tours. Activities, tours and their prices can be
subject to change, without prior notice. Clients partake in activities and tours on a voluntary basis
and always at their own risk. We are not liable for damages caused whilst on, or participating in,
activities and tours.
Surf trips, Surf lessons & organised events,
Depending on weather and wave conditions, surf trips, lessons and organised events sometimes
cannot take place. We will try to organise other trips, activities and events to replace cancelled
surf trips, lessons and events. The cancellation of surf trips, lessons and organised events due to
circumstances beyond our control cannot result in complaints. All surf trips, other sports
adventures and field trips are provided along with experienced surfers and professionals, but
clients participate in all activities at their own risk.
Rental conditions,
When renting our equipment a deposit will be asked as well as your ID card.
All damages on rented equipment will be fully recovered at your expanse.
Breakfast and dinner arrangements,
With your booking your (small) breakfast is included. When booking our dinner arragement
breakfast will automatically be up graded. You have to advise us immediately whether you have
any allegies or any other specific request, like for instance vegan, vegatarian or lactose intolerant
etc. When not stating your preferences we are not liable for the consequences. We will cook an
excellent meal for you with several side dishes, but if you do not like the meal, we are not obliged
to cook something else. All our produce is bought local and as fresh as possible, but in the rare
occasion you might fall ill, we cannot be hold responsible.